Session Name: Developing top talent at Freshworks
Date/Time: Tuesday, January 30, 2:30 p.m.
Session Description: This panel session is designed for sales managers seeking insights into effective team leadership and career development. In this illuminating session, accomplished leaders will share their success stories and strategies for nurturing top talent within their teams. Discover firsthand how these leaders have fostered a culture of continuous learning, skill enhancement, and career progression. Gain valuable insights, best practices, and actionable tips to empower your team members to reach their full potential. This is an opportunity for managers to elevate skills and unlock the potential of their teams for a successful year ahead.

Session Name: Elevate your coaching skills
Date/Time: Tuesday, January 30, 3:30 p.m.
Session Description: Unlock the power of transformative coaching in this workshop session tailored for leaders. Engage in an interactive and dynamic learning experience as Heather guides you through coaching best practices designed to inspire lasting change within your sales team. Through hands-on exercises, you'll delve into the art of effective communication, motivational techniques, and personalized coaching strategies. Discover how transformative coaching can elevate your team's performance, foster a culture of continuous improvement, and drive unprecedented success in the ever-evolving sales landscape. Equip yourself with the skills and insights needed to lead your team to new heights in the upcoming year. Elevate your coaching game and ensure a high-impact start to the sales season ahead!

Session Name: Effective feedback conversations
Date/Time: Tuesday, January 30, 4:30 p.m.
Session Description: This session is designed to empower leaders with the skills to provide impactful feedback during one-on-one discussions including CAR. Gain practical insights into fostering open communication, setting clear expectations, and explaining the 'why' behind performance ratings. Learn how to transform feedback conversations into valuable opportunities for growth, ensuring a culture of transparency and accountability within your sales team. Elevate your leadership capabilities and set the stage for a high-achieving sales year ahead.

Session Name: Sales Bot: Improving Sales with Custom-AI
Date/Time: Tuesday, January 30, 2:30 p.m.
Session Description: In 2023 Sales Bot slashed time spent by sellers, directly impacted big Q4 deals, and boosted every seller's confidence. Have you adopted it yet? Join this session to hear more about what's been achieved, the art of the possible in 2024, and bring a Sales Bot to follow along!

Session Name: Interstellar: Streamline workflows and improve productivity with our new CRM
Date/Time: Tuesday, January 30, 3:30 p.m.
Session Description: This session will discuss the launch of Interstellar, our latest Freshsales Suite, and unveil the dynamic capabilities that will streamline workflows for our GTM teams. This session will highlight key changes including 360 degree account views, unified contact records, streamlined integrations. and enhanced analytics that will improve collaboration and productivity. Anurag will discuss how this launch will elevate our GTM motion, drive productivity, and enable cross functional communication and increased customer satisfaction. 

Session Name: Outreach: How to automate your sequences & new sales plays
Date/Time: Tuesday, January 30, 4:30 p.m.
Session Description: Building on the foundational lessons of day 1, this session is dedicated to empowering sellers with the skills to effectively prospect using our sales tools. Dive into the realm of automation as you learn to craft and execute powerful outreach sequences and leverage new sales plays. Gain practical insights on optimizing your workflow within our sales tools to enhance efficiency and drive successful prospecting outcomes. Don't miss this opportunity to elevate your prospecting game and ensure a strategic and streamlined approach to engaging potential clients in the upcoming sales season.

Session Name: Competitive wins with CS Suite
Date/Time: Tuesday, January 30, 2:30 p.m.
Session Description: Uncover the secrets to effectively competing in CS opportunities during this panel session. Participants will hear directly from sellers and SEs as they share their triumphs in effectively winning against CS competitors. Gain valuable insights into real-world tactics employed by successful teams, providing actionable strategies for future competitive scenarios. This engaging panel discussion promises to equip participants with the knowledge and techniques needed to navigate challenges, secure victories, and establish a winning edge in the competitive landscape. 

Session Name: Competitive wins with Freshservice
Date/Time: Tuesday, January 30, 3:30 p.m.
Session Description: Uncover the secrets to effectively competing in IT opportunities during this panel session. Participants will hear directly from sellers and SEs as they share their triumphs in effectively winning against IT competitors. Gain valuable insights into real-world tactics employed by successful teams, providing actionable strategies for future competitive scenarios. This engaging panel discussion promises to equip participants with the knowledge and techniques needed to navigate challenges, secure victories, and establish a winning edge in the competitive landscape. 

Session Name: Panel Discussion - North America Partners Driving Scale and Success
Date/Time: Tuesday, January 30, 4:30 p.m.
Session Description: This panel workshop will delve into the key strategies that have fueled our success with channel partners. The panel will guide you through the intricacies of effective collaboration with channel partners, showcasing how this approach has resulted in remarkable benefits for Freshworks. Discover the art of working seamlessly with channel partners and unlock the potential for increased customer retention, upselling opportunities, cross-selling successes, and a significantly shorter time to close deals. Our panelists will share real-world use cases and victories, illustrating how channel partners have delivered tangible value back to Freshworks.

Do I have to choose a single track or can I switch between tracks?
You are able to attend workshops from multiple tracks. For example, you may choose to attend a tooling workshop at 2:30pm and then a management workshop at 3:30pm. There will be 15 minutes between sessions if you need to move between rooms.

Will seating be assigned at workshops?
No; seating for the workshops will be first come, first serve.

Is attendance restricted to specific roles?
No; you may choose which session you would like to attend regardless of your role. Keep in mind some workshops may fill up based on room capacity.