Throughout the Day
12:00 PM - 6:00 PM
6:30 PM - 8:30 PM
Transportation will be provided from the Fort Lauderdale-Hollywood International Airport (FLL) and Miami International Airport (MIA) to The Ritz-Carlton Key Biscayne, Miami
Event Registration & Hospitality Area Open
Group Welcome Reception


7:30 AM - 8:30 AM
8:30 AM - 9:30 AM
9:30 AM - 10:30 AM
10:30 AM - 11:15 AM
Guidewire CEO Update
Marcus Ryu, CEO, Guidewire
Marcus will share an update on Guidewire's journey to provide a platform our customers can rely upon to run, grow and differentiate their business. Marcus will share the progress we are making with Guidewire Cloud and our vision for the future, and outline the key technology attributes of our cloud technology platform.
Guest Speaker: “Customers the Day After Tomorrow”
Steven Van Belleghem, Author & Thought Leader

Customer experience is evolving from a mobile-first to an AI-first business, where they will enjoy benefits like hyper-personalization, faster than real-time customer service, and the most user-friendly interfaces ever seen. In his talk, Steven will describe how to innovate and invest in the customer experience of the day after tomorrow.
Networking Break
11:15 AM - 12:00 PM
Guidewire Cloud: R&D Update for InsuranceSuite
Location: Ponce de Leon Ballroom
Amy Mollin VP, Product Management Cloud Technology, Guidewire
Guidewire is accelerating our use of cloud to offer new value to our customers and to reduce the complexity of operating our products. In this session we will recap recent progress and share our development vision and roadmap.
Guidewire Cloud: R&D Update for InsuranceNow
Location: Davis Room
Julie Stermer, Director, Product Management, Guidewire
As we prepare to release 2019.1, this session offers a look ahead to our plans for the next 12 months, with a particular focus on our leverage of cloud-native technologies.
12:00PM - 1:30 PM
1:30 PM - 2:15 PM
2:15 PM - 2:45 PM
2:45 PM - 3:30 PM
Location:              , The Ritz-Carlton, Amelia Island
InsurTech Panel: “What's New for the Digital Insurer”
Moderator: Laura Drabik, GVP, Business Innovation, Guidewire
Jeroen Morrenhof, CEO, FRISS
David Tobias, Co-Founder & COO, Betterview
Mark Gilbert, CTO, Hearsay Systems
The InsurTech landscape can be confusing. Which InsurTechs have lasting value propositions that will allow you to innovate now and into the future with Guidewire? To provide clarity, Laura Drabik has selected 3 innovative value propositions that will help carriers to better understand risk and more innovatively serve the customer. This fast-paced session, will have InsurTechs presenting in pitch mode and fielding questions from Laura Drabik and the audience.
Analytics and Data Services (ADS) Update
Paul Mang, General Manager, ADS, Guidewire
In the Fall of 2018, Guidewire formed a new business unit with the autonomy to accelerate our delivery of cloud-based analytics and data offerings for our customers. In this session, Guidewire’s Paul Mang will share his vision and roadmap for evolving and new sources of customers value.
Networking Break
3:30 PM - 4:15 PM
Customer Panel: Guidewire Cloud
Location: Ponce de Leon Ballroom
Moderator: Roopal Shah, VP, Go to Market Delivery, Guidewire
Tammy Craig, SVP, CIO, Commercial Lines & Agency, Nationwide
Roby Shay, VP of Enterprise Solutions & CIO, Grinnell Mutual
David Ditillo, Senior Vice President & CIO, U.S. Business, MetLife
An increasing number of existing and new customers are choosing Guidewire Cloud. This panel discussion will explore the rationale for choosing Cloud, experiences so far, and advice for attendees considering Cloud.


Moderated Discussion: InsuranceNow Attendees

Location: Davis Room

Zachary Gustafson, Business Owner, InsuranceNow, Guidewire


This session invites attendees into a discussion on a variety of topics, including lessons learned from implementation and post-implementation, how you see the industry changing in the next 5 years, and what you would like to see from Guidewire in the next 3-5 years.




4:15 PM - 5:00 PM
Guidewire Cloud: Investments
Priscilla Hung, Chief Operating Officer, Guidewire
Guidewire's cloud strategy reequires us to continually improve our software but also means we must evolve our services and ecosystem. In this session, Priscilla will outline these investments and illustrate how they are enabling us to succeed in our mission of ensuring our customers can adapt and succeed.
6:30 PM - 8:30 PM
Executive Networking Dinner
Location: KOMODO Miami
Departures from hotel lobby at 6:15 PM


7:00 AM - 11:00 AM
Throughout the Day
Breakfast at Leisure
Transportation will be provided from The Ritz-Carlton Key Biscayne, Miami to the Fort Lauderdale-Hollywood International Airport (FLL) and Miami International Airport (MIA) based on your provided flight information. Additional details will be available on-site.